Privacy Policy


National Disaster Restoration Privacy Policy

At National Disaster Restoration, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or communicate with us. We are fully compliant with the General Data Protection Regulation (GDPR) and other relevant UK data protection laws.

1. Information We Collect

We may collect and process the following personal data:

  • Personal Identification Information: This includes your name, email address, phone number, and billing address when you contact us or use our services.
  • Technical Data: Information about how you access our website, including IP address, browser type, operating system, and browsing behaviour.
  • Service Usage Data: Information about your use of our services, including any communication or documents exchanged related to your project.
  • Payment Information: In cases where we provide billable services, we may collect payment details processed securely through our payment systems.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

  • Providing Services: To deliver the restoration services you’ve requested, such as fire, water, storm, or trauma damage restoration.
  • Communication: To communicate with you regarding your service requests, appointments, and any ongoing or completed projects.
  • Billing & Payments: To process payments and provide invoices.
  • Marketing: With your consent, we may send you information about relevant offers, services, and industry updates. You can opt-out of marketing communications at any time.
  • Improving Our Services: To assess the effectiveness of our website, improve our offerings, and provide a better customer experience.

3. Data Sharing

We do not share your personal data with third parties unless necessary for:

  • Service Providers: We may share your information with third-party partners (e.g., suppliers, subcontractors, payment processors) to facilitate service delivery. These parties will only process your data for the purpose of completing the contracted services.
  • Legal Compliance: We may disclose your data if required by law or to comply with legal obligations, court orders, or regulatory requests.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure.

5. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete data.
  • Erasure: You can request that we delete your personal data, subject to certain conditions.
  • Object to Processing: You can object to the processing of your data in certain circumstances.
  • Data Portability: You can request a copy of your data in a machine-readable format.
  • Withdraw Consent: If we process data based on your consent, you can withdraw that consent at any time.

For any requests or questions regarding your personal data, please contact us at enquiries@uk-ndr.com.

6. Retention of Data

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal, accounting, or reporting obligations.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will be effective as soon as it is published.

Last updated: [Date]


Terms of Service

[Your Business Name] Terms of Service

These Terms of Service (the "Agreement") govern your use of the services provided by National Disaster Restoration (the "Company", "we", "our", "us"). By engaging with us or using our services, you agree to comply with and be bound by these Terms.

1. Services Provided

We provide restoration services for fire, water, storm, and trauma damage, as well as contents restoration, asbestos testing, and reinstatement services. Our services are available to both private clients and businesses, including insurance companies and loss adjusters.

2. Agreement to Terms

By requesting or receiving services from National Disaster Restoration, you agree to the terms outlined in this Agreement. If you do not agree to these terms, you should not engage with our services.

3. Service Fees and Payment

  • Fees: The fees for services will be communicated before work begins and will be based on the nature of the damage and the required restoration services. An estimate will be provided after an initial assessment.
  • Payment Terms: Payment is due upon completion of services unless otherwise agreed in writing. We accept payments through [Payment Methods]. If payment is not received within the agreed terms, late fees may apply.

4. Client Responsibilities

You are responsible for providing access to the property and ensuring the necessary arrangements are made for the work to be completed. This includes securing any permits or approvals required for the work. You also agree to provide accurate information about the nature and extent of the damage.

5. Insurance Claims

If applicable, we will work with your insurance company to facilitate claims and ensure that the restoration process is aligned with your policy. We will provide necessary documentation and reports to support your claim.

6. Liability

While we strive to restore your property to its pre-damage condition, National Disaster Restoration is not liable for any damages or losses beyond the agreed scope of services. Our liability is limited to the cost of the restoration services rendered. We are not responsible for pre-existing conditions or damage caused by third parties.

7. Confidentiality

We respect your privacy and confidentiality. Any personal or business information shared with us during the course of our services will be kept confidential unless otherwise required by law or with your express permission.

8. Termination

Either party may terminate the agreement if the other party breaches the terms of service. Upon termination, any outstanding payments for services rendered will remain due.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.


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